+44 (0) 800 123 4567 No.1 Abbey Road London W1 ECH UK

Returns & Exchanges

What is the CBD Wellness Shop 30-day Satisfaction Guarantee / Can I return a CBD Wellness Shop product?

Here at CBD Wellness, we have meticulously tested and verified the purity of our CBD brands ensuring only the best of the best is on our shelves.  So we proudly stand behind every product we carry. We work hard to ensure that our quality and service are second to none, and we want you to experience better health as a result!

We’re so convinced our products will make a difference in your life and your well being, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product.

It’s that easy!

Contact us within 30 days of receiving your product shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a credit will be issued that you can use to purchase another product (of equal or lesser value) and an auto email will notify you of that transaction.

Damaged/D.O.A or Incorrect/Incomplete Orders
If you receive an order that was damaged, incorrect or incomplete, please contact us immediately.
Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied and exclusion from our return/exchange policy.

Unused/Unopened Orders
We accept returns of all unused/unopened products for 30 days following receipt of your order. Simply send the item(s) back to our warehouse for a full refund (less a 15% restocking fee and any shipping costs).

Lost/Misplaced Orders
In the event that an order is misplaced by your postal carrier, you must contact us immediately. If the item has been misplaced, we will file an insurance claim on your behalf for your order. Once the claim has been successfully processed, a replacement will be mailed out to you at no additional cost. Please note that orders over 4 months old from the date of shipment will not be eligible.